Refunds

Ana’s Nail Boutique & Spa does not provide refunds for any service(s) and/or Gift Certificates purchased.

If you are experiencing an issue with your recently performed service, please reach out to us to discuss further details!

Quality Guarantee

Ana’s Nail Boutique & Spa provides a 3-days guarantee period on all services in which you may return to the Salon to have repairs done free of charge! For shellac chips or nail extension cracks the guarantee period is extended to 7 days

However, it is at Ana’s Nail Boutique & Spa discretion!

If we feel that your product breakdown was not caused by an error in application, chemistry error, or exceeds normal wear and tear you will be charged for the nail repair service!  

Any additional repairs required outside of the 3-day time frame will be subject to an additional charge.

Late Policy

We ask that if you believe you are going to be arriving to your appointment late that you notify Ana’s Nail Boutique immediately with your estimated time frame.

If you arrive 5-minutes late to your appointment then a modified service will be performed within your booked time frame (ex: no nail art).

If you are 10-minutes late arriving to your appointment, your appointment will be automatically canceled as we will no longer have sufficient time to complete your service or modified service.

may result in the inability to reschedule, schedule future appointments or cancellation of already existing prebooked appointments with Ana’s Nail Boutique & Spa

*** Unforeseen circumstances may be exceptions to this policy! Please speak with Ana’s Nail Boutique & Spa directly to discuss. *** 

No Show Policy

We ask that if you are unable to make your scheduled appointment time, that you please notify Ana’s Nail Boutique & Spa immediately!

It will be at the discretion of Ana’s Nail Boutique & Spa if we feel comfortable rescheduling your appointment.

*** Unforeseen circumstances may be exceptions to this policy! Please Ana’s Nail Boutique & Spa directly to discuss. *** 

Other Nail Technicians Work

We will not perform services to clients if they already have existing product applied to their nails from another Nail Technician. 

We are unable to fully identify the method of preparation, method of application, and the product used in your previous service. Due to these varying factors, allergic reactions, adverse chemical reactions, and an increase in natural nail injury may occur. 

It is our #1 priority to ensure the health and safety of our clients both during and following their appointments with us. As well as provide them with a high-quality service!

We ask that if you are a client looking to book in with us that you please come to your service with bare nails or previously applied product by Ana’s Nail Boutique & Spa.

Nail Fix Policy

We understand that sometimes things happen—nails can chip, lift, or break due to external factors. That’s why we offer free nail fixes within one week of your original appointment. If you experience any issues during that time, please contact us and we’ll fix it at no charge.

If it has been more than a week, the following charges will apply:

• $10 per nail for fixes scheduled outside of a regular maintenance appointment
• $5 per nail for fixes done during your regular maintenance appointment

Please note:

• For gel appointments, if it has been more than a week and multiple nails are lifted, broken, or grown out, we may recommend a refill instead of individual fixes. If it’s just one or two nails, a standard fix is still available at the rates above.

• Nail art or designs that were previously on the nail are not included in the fix fee. If you would like the design redone, additional charges will apply based on the chosen design.

Nail Fill Policy

Maintenance should be performed on Gel Nails services every 3-weeks to ensure the integrity of your service and the health of your natural nails.

Due to an increased product cost and increased appointment time required for maintenance on Gel Nails, those individuals who wish to receive or exceed a 4-week maintenance schedule will be charged for a Full Set.

There may be exceptions to this policy, as we understand that the rate of natural nail growth may be different for every client. We ask that each client discuss this with us so we can make appropriate appointment arrangements.

Age Policy

Ana’s Nail Boutique & Spa believes in providing high-quality services to all our clients. Because of this, we only provide Gel Nail services on those individuals 16 years of age and older and we only provide Gel Polish services on those individuals 12 years of age and older!

Children and Group Policy

Due to hazardous chemicals, products and implements within the salon environment, Ana’s Nail Boutique & Spa asks that you please refrain from bringing small children to your appointment!  

Privacy & Security Policy

Ana’s Nail Boutique & Spa values your privacy and is committed to protecting your personal information.

• Contact Information: For any privacy-related concerns, please call us at:
  📍Bloor: 416-233-6888
  📍Royal York: 416-242-3888
• Opt-Out Rights: You may opt out of receiving SMS messages at any time by replying STOP or contacting us directly.
• Data Protection: We take necessary measures to safeguard your personal data and ensure secure transactions.